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Our Licenses
& State-Specific Information
Jurisdiction
ALABAMA
ALASKA*
ARIZONA
ARKANSAS
CALIFORNIA**
COLORADO
CONNECTICUT
DELAWARE
DISTRICT OF COLUMBIA
FLORIDA
GEORGIA
IDAHO
ILLINOIS
INDIANA***
IOWA
KANSAS
KENTUCKY
LOUISIANA
MAINE
MARYLAND
MASSACHUSETTS
MICHIGAN
MINNESOTA
MISSISSIPPI
MISSOURI
MONTANA****
NEBRASKA
NEVADA
NEW HAMPSHIRE
NEW JERSEY
NEW MEXICO
NEW YORK*****
NORTH CAROLINA
NORTH DAKOTA
OHIO
OKLAHOMA
OREGON
PENNSYLVANIA
PUERTO RICO
RHODE ISLAND
SOUTH CAROLINA
SOUTH DAKOTA
TENNESSEE
TEXAS
UTAH
VERMONT
VIRGINIA
WASHINGTON
WEST VIRGINIA
WISCONSIN****
WYOMING
Regulatory Agency
Alabama Securities Commission
Alaska Division of Banking and Securities
Arizona Department of Insurance and Financial Institutions
Arkansas Securities Department
California Department of Financial Protection & Innovation
Colorado Division of Banking
State of Connecticut Department of Banking
Delaware Office of the State Bank Commissioner
DC Department of Insurance, Securities and Banking
Florida Office of Financial Regulation
Georgia Department of Banking and Finance
Idaho Department of Finance
Illinois Department of Financial and Professional Regulation
Indiana Department of Financial Institutions
Iowa Division of Banking
Kansas Office of the State Bank Commissioner
Kentucky Department of Financial Institutions
Louisiana Office of Financial Institutions
Maine Department of Professional & Financial Regulation
Maryland Commissioner of Financial Regulation
Massachusetts Division of Banks
Michigan Department of Insurance and Financial Services
Minnesota Department of Commerce
Mississippi Department of Banking and Consumer Finance
Missouri Division of Finance
Montana Banking and Financial Institutions
Nebraska Department of Banking and Finance
Nevada Financial Institutions Division
New Hampshire Banking Department
New Jersey Department of Banking and Insurance
New Mexico Financial Institutions Division
New York State Department of Financial Services
North Carolina Office of the Commissioner of Banks
North Dakota Department of Financial Institutions
Ohio Division of Financial Institutions
Oklahoma Department of Banking
Oregon Division of Financial Regulation
Pennsylvania Department of Banking and Securities
Puerto Rico Commissioner of Financial Institutions
Rhode Island Division of Banking
South Carolina Office of the Attorney General
South Dakota Division of Banking
Tennessee Department of Financial Institutions
Texas Department of Banking
Utah Department of Financial Institutions
Vermont Department of Financial Regulation
Virginia Bureau of Financial Institutions
Washington Department of Financial Institutions
West Virginia Division of Financial Institutions
Wisconsin Department of Financial Institutions
Wyoming Division of Banking
*Please note that the license for Alaska does not cover the transmission of virtual currency.
**The California DFPI issued an interpretive relief letter with regard to PTI’s activity in California.
***Provenance Technologies, Inc. holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
****License is not required.
*****Provenance Technologies, Inc. holds both Money Transmitter and BitLicense issued by the New York Department of Financial Services.
State-Specific Requirements
PTI provides the following state-specific information in anticipation of being licensed in all U.S. states where licensure is required.
Alaska
For Alaska Residents Only:
If your issue is unresolved by Provenance Technologies, Inc. (800) 530-6474, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:
Submit formal complaint form with supporting documents:
Division of Banking & Securities
P.O. Box 110807
Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.
California
California Department of Financial Protection and Innovation
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, (866) 275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at:
Department of Financial Protection and Innovation
Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834
Colorado
COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice
in a conspicuous, well-lighted location visible to customers.
Indiana
Indiana Department of Financial Institutions
Provenance Technologies, Inc. (NMLS #1872693) holds a Money Transmitter license issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204
Toll-Free Number: (800) 382-4880
Illinois
Illinois Department of Financial and Professional Regulation
For consumer complaints, please contact:
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 W. Washington
Springfield, IL 62786
Toll-Free Number: 1-888-473-4858
Louisiana
Louisiana Office of Financial Institutions
Provenance Technologies, Inc. is licensed by the Louisiana Office of Financial Institutions as a money transmitter. The Louisiana Office of Financial Institutions does not license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by Provenance Technologies, Inc.
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Main Phone: (225) 925-4660
Maryland
Maryland State Bank Commissioner
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Airbnb Payments, Inc. (License #12-1872693, NMLS # 1872693) at:
500 North Calvert Street, Suite 402
Baltimore, MD 21201
Toll-Free Number: (888) 784-0136
New York
Provenance Technologies, Inc. is licensed and regulated as a money transmitter by the New York State Department of Financial Services. New York customers can direct unresolved complaints to:
Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257
Tel: 1-877-BANK-NYS (1-877-226-5697)
Website: http://www.dfs.ny.gov/consumer/fileacomplaint.htm
Texas
Texas Department of Banking
If you have a complaint, first contact the consumer assistance division of Provenance Technologies, Inc. at (800) 530-6474, if you still have an unresolved complaint regarding the company's (money transmission or currency exchange) activity, please direct your complaint to:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
1-877-276-5554 (toll free)